| MADACC handles
an estimated 13,400 animals annually covering the
entirety of Milwaukee County with a population of
960,000. Applications are currently being accepted
for the position of Client Service Representative to
establish a candidate eligibility pool to fill
future openings in this position.
MAJOR DUTIES AND
RESPONSIBILITIES
Client Service Representatives
are responsible for: Providing courteous
professional customer service to clients via
telephone and at the shelter, accurately receive
information regarding the pick-up of stray, seized
or abandoned animals; dispatch information
regarding the pick-up of an animal in a timely
manner to officers in the field; accurately
complete lost and found animal reports; assist
clients at the shelter and/or via telephone in the
recovery of their lost pet; perform general filing
as needed; prepare letters of notification to
known pet owners of animals impounded at the
shelter; maintain animal bite case logbook; trace
owner information via tags, microchip, etc.;
prepare all necessary paperwork for the redemption
of an animal; work with local veterinarian
clinics, police, sheriff, health departments, City
and Village Treasurer’s offices; provide
accurate data entry; collect all appropriate fees
pertaining to the redemption of an animal; prepare
and maintain all licensing records; assist clients
in the use of live animal trap; provide general
guidance and advice; provide minimal animal
handling.
MAJOR QUALIFICATIONS &
ABILITIES
Candidates for the position of
Client Service Representative must meet the
following minimum requirements: possess high
school diploma or equivalent; excellent
organizational skills and a strong initiative;
ability to accurately complete all document
activities; a thorough understanding and
dedication to the philosophies of animal welfare;
must be able to lift a minimum weight of 40-50
pounds safely; possess the computer skills to
perform data entry to maintain and update
computerized records; ability to provide courteous
professional customer service via telephone and at
shelter; ability to work a varied schedule
including nights, weekends, holidays and overtime.
SALARY AND BENEFITS
Salary for this position will be
discussed at time of interview. Benefits include
vacation and sick leave earned on an accrued basis
for full time employees and paid holidays.
APPLICATION PROCESS
Apply in person only. Milwaukee
Area Domestic Animal Control Commission, 3839 West
Burnham Street, West Milwaukee, WI 53215.
MADACC IS AN EQUAL OPPORTUNITY
EMPLOYER |
